Data protection overview
Data collection on our website
Who is responsible for data collection on this website?
Information collected by this website is processed by its operator. The operator’s contact details can be found in the website’s legal notice.
How do we collect your information?
One way your information is collected is when you submit it to us. This includes information you enter into a contact form. Other information is collected automatically by our IT systems when you visit the website. This primarily includes technical data such as the browser and operating system you used and the time when you accessed the site. This form of data collection is performed automatically once you access our website.
What do we use your information for?
Some information is collected in order to ensure the website is displayed correctly. Other information may be used to analyze your behavior as a website user.
What rights do you have regarding your information?
You are entitled to request information on the origin and recipients of your personal information stored and the purpose of its collection at any time and at no charge. You also have the right to request the correction, blocking or deletion of such information. You can contact us at any time using the address provided in the legal notice should you have any further questions concerning your rights or the issue of data protection in general. Also, you are entitled to lodge a complaint with the competent regulatory authorities.
Analytics tools and third-party tools
You can object to this kind of analysis. Below, we will inform you about how to exercise your right to object.
Introduction and general information
Thank you for your interest in our website. We take the protection of your personal information very seriously. In the following, you will find information on the ways the data collected in the context of using our website is used. Your information is processed in accordance with the statutory provisions on data protection.
Party responsible for data protection under the GDPR
60314 Frankfurt am Main
Contact information for the data protection officer
Proliance GmbH / www.datenschutzexperte.de
Server log files
If you access our website, your browser is technically required to transmit data to our web server. The following information is recorded during active communication between your browser and our website:
- Date and time of the request
- Name of the requested file
- Page from which the file has been requested
- Access status
- Browser and operating system used
- (Complete) IP address of the device making the request
- Data volume transmitted
We collect the information listed to ensure users can connect to our website properly and to provide a user-friendly experience. Also, the log file is used to evaluate system security and stability and for administrative purposes. The legal basis for the temporary storage of this information and the log files is art. 6, sec. 1 (f), of the GDPR. We store the information temporarily for purposes of technical security, particularly to defend ourselves against attacks on our web server. The information does not allow us to identify specific individuals. After 7 days at the latest, the information will be anonymized on the domain level by shortening the IP address, which means that individual users cannot be tracked.
Most browsers also offer a do-not-track function you can use to avoid being tracked by websites. While the function is active, your browser will indicate to advertising networks, websites and applications that you don’t wish to be tracked for behavior-based advertising and similar purposes. You can find information and instructions on how to manage this function under the following link corresponding to your browser:
Google Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=de
Mozilla Firefox: https://www.mozilla.org/de/firefox/dnt/
Internet Explorer: https://support.microsoft.com/de-de/help/17288/windows-internet-explorer-11-use-do-not-track
Please note that disabling cookies may restrict this website’s functionality.
Web form for requesting offers
On our website, a web form is provided you can use to contact us in order to request a free service offer by e-mail or phone. The web form will always transmit your personal information in encrypted form. If you chose to use this option, the information entered into the input screen – your e-mail address, first and last name, title and phone number – will be transmitted to us and stored. At the time the message is submitted, the following information is stored as well: date and time.
In this context, your information will not be passed on to third parties. It is only processed for the purpose indicated – getting back to you with an offer and contacting you by phone. Preparation or performance of a contract in accordance with art. 6, sec. 1 (b), of the GDPR or your consent in accordance with art. 6, sec. 1, cl. 1 (a), of the GDPR forms the legal basis for processing the information transmitted in the course of sending an e-mail.
Your personal information will always be deleted once it is no longer required for the purpose for which it was collected. The personal information collected in the course of requesting offers will be deleted as soon as we have submitted the offer to you and, shortly thereafter, contacted you by phone or attempted to do so. Any further processing will only take place if required in the context of preparation or performance of a contract or for purposes arising from such a contract.
Contact form and contact by e-mail
Should you use the contact form or e-mail to submit requests, the information you have entered into the form or provided in your e-mail, including your e-mail address, your first and last name and your title, will be stored by us for the purpose of processing your request and in case you contact us again with additional queries. Specifying an e-mail address is required for contacting us, entering your name and phone number is optional. We will never pass on this information without your consent. The legal basis for processing this information is our legitimate interest in answering your query in accordance with art. 6, sec. 1 (f), of the GDPR and art. 6, sec. 1 (b), of the GDPR wherever your query is aimed at concluding a contract. Your information will be deleted after your query has been processed and is concluded unless this is precluded by a legal obligation to retain the information. Werever art. 6, sec. 1 (f), of the GDPR applies, you are entitled to object to the processing of your personal information at any time.
Web form for submitting applications
Should you use our web form to apply for a job, we will collect personal information. This includes your contact information (such as your first and last name, title, postal address, phone number and e-mail address) as well as any other information provided by you on your background and career (e.g. resume, qualifications, degrees and professional experience) and your person (e.g. cover letter and personal interests). This may include particularly sensitive categories of personal information (e.g. details about a legal disability). Usually, your personal information will be collected directly from you in the course of the application process and encrypted for electronic transmission. The information originates from the online application form and any uploaded files.
The data is processed for the purpose of entering into an employment contract. The primary legal basis for this is art. 6, sec. 1 (b), of the GDPR in conjunction with § 26, sec. 1, of the Federal Data Protection Act. Consent in accordance with art. 6, sec. 1 (a), 7, of the GDPR in conjunction with § 26, sec. 2, of the Federal Data Protection Act may also serve as the basis for permission in terms of privacy legislation. Wherever the processing of your information is based on your consent, you are entitled to withdraw your consent with effect for the future at any time. Within our company, only such personnel (e.g. HR) will have access to your personal information as absolutely require it for processing your application or fulfilling our legal obligations. For this purpose, your application may be forwared to the person responsible for assessing it. Your personal information will never be passed on to third parties without authorization.
The information associated with your application for a specific advertised role will be stored and processed by us for the duration of the application process. Once the application process is concluded (e.g. once it is successful or turned down), the application file including all personal information will be deleted from our system after 6 months. If the application is successful, we reserve the right to store the application information longer than that should the entry date be set more than 6 months in the future.
You can sign up for certain services provided on our website and create a user profile. During the signup and setup process, we will collect and use the following personal information:
- E-mail address
- First and last name
- Phone number
- Date and time of signup
In addition, you can provide optional information (e.g. your phone number). The information required for signup is marked by an asterisk in the form, indicating it is mandatory. A user account will enable you to use additional parts of our website and log onto services you have purchased. The legal basis for data processing is art. 6, sec. 1 (a), of the GDPR for consent or art. 6, sec. 1 (b), of the GDPR wherever data processing is required to perform the desired services. Your information will be deleted once your user account is deleted from our website and no legal obligation applies to retain it. In most cases, you can make changes to and/or delete your user account including the information provided by you directly in your account after logging in or effect the change and/or deletion by message to the party responsible mentioned above.
If you wish to receive the newsletter offered on the website containing regular updates on our products and offerings, providing your e-mail address is mandatory. Other information you specify is used to personalize the newsletter to you and/or to identify you should you wish to exercise your rights as a data subject. We use the double-opt-in method for sending the newsletter. This means that we will only begin sending you our newsletter once you have expressly confirmed that you consent to receiving it. First, you will receive an e-mail containing a link you can use to confirm that you wish to receive the newsletter to your e-mail address. This confirmation constitutes your consent to our use of your personal information for the purpose of sending you the desired newsletter in accordance with art. 6, sec. 1 (a), of the GDPR. When you sign up for the newsletter, beside your e-mail address, which is required for sending you the newsletter, we will store the IP address you have used to sign up as well as the date and time of the signup and confirmation in order to be able to track any abuse at a later date. You can cancel the newsletter at any time by using the appropriate link contained in every newsletter or by sending an e-mail to the party responsible mentioned above. Once you have unsubscribed, your e-mail address will be immediately removed from our newsletter mailing list unless you have expressly consented to our continued use of the data collected or continued processing is otherwise permitted by law.
If you wish to receive the blog offered on the website, we will require an e-mail address from you as well as information enabling us to verify that you are the owner of the e-mail address specified and that you consent to receiving the blog. Any other information is either not collected or only collected on a voluntary basis. We will only use that information for sending you the desired information and will not pass it on to third parties. Information entered into the blog signup form is only processed on the basis of your consent (art. 6, sec. 1 (a), of the GDPR). You are entitled to withdraw your consent to the storing of your information and e-mail address as well as our use of the latter for the purpose of sending the newsletter at any time, e.g. by using the “Unsubscribe” link on the blog. Your withdrawal will not affect the legality of any data processing that has already occurred. The data stored by us for the purpose of providing the blog will be stored until you unsubscribe from the blog and subsequently deleted. Data stored by us for other purposes (e.g. e-mail addresses for the member area) will not be affected.
LinkedIn Analytics / LinkedIn Insight
On our website, we use the conversion tracking technology and retargeting function by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. They enable us to provide visitors to our website with personalized ads on LinkedIn. To do this, a cookie, LinkedIn Insight-Tag, with an expiration date of 120 days is placed in your browser. It enables LinkedIn to recognize you if you visit this website while logged into your LinkedIn account. LinkedIn uses the data to create anonymous reports on ad performance and information on website interaction. The information generated by the cookie is usually transmitted and saved to a US server. LinkedIn is certified under the Privacy Shield data protection agreement between the US and the EU, which ensures conformity to the level of data protection used in the EU: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active
The legal basis for data processing is our legitimate interest in the statistical analysis of user behavior for purposes of optimization and marketing in accordance with art. 6, sec. 1 (f), of the GDPR.
You can disable LinkedIn Insight conversion tracking and personalized interest-based ads by opting out under the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out. You can find more information on LinkedIn privacy at https://www.linkedin.com/legal/privacy-policy.
Adobe Typekit Fonts
We use web fonts provided by Adobe for uniformity of font presentation. Adobe Typekit is a service providing font library access and is provided by Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA (“Adobe”).
We use Google reCAPTCHA (“reCAPTCHA”) on our website. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).
reCAPTCHA is used to determine whether the information submitted to our website (e.g. by contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. The analysis will start automatically as soon as the visitor accesses the website. For the analysis, reCAPTCHA evaluates various information, e.g.
- IP adress
- How much time the visitor spends on the website
- Mouse movements made by the user
The data collected during the analysis are forwarded to Google.
reCAPTCHA analyses take place completely in the background. Website visitors will not be advised that such an analysis is taking place. The data is processed on the basis of art. 6, sec. 1 (f), of the GDPR.
We have a legitimate interest in protecting our online presence from abusive automated information-gathering methods and unwanted automated solicitation (spam).
US-based Google LLC is certified under the Privacy Shield data protection agreement between the US and the EU, which ensures conformity to the level of data protection used in the EU.
Salesforce and Pardot
We use the services of Salesforce and Pardot (salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 München) in order to process user queries more quickly and efficiently. This is in our legitimate interest in accordance with art. 6, sec. 1 (f), of the GDPR. Salesforce and Pardot are certified under the EU-US agreement Privacy Shield and conform to European privacy legislation wherever data is exported to the US for processing (https://www.privacyshield.gov/participant?id=a2zt0000000KzLyAAK&status=Active). Salesforce uses user information only for the technical aspects of processing queries and will not pass it on to third parties. If users don’t agree to data collection and storage in the external systems of Salesforce, we offer them alternative ways to submit service requests by e-mail, phone, fax or mail. You can find more information on the CRM system and provider at https://www.salesforce.com/de/company/privacy/.
Analysis by wiredminds
Our website uses the tracking-pixel technology of wiredminds GmbH (www.wiredminds.de) for analyzing user behavior. This might entail that data is collected, processed and stored to create usage profiles under a pseudonym. Wherever possible and reasonable, those usage profiles will be fully anonymized. For this, cookies may be used. Cookies are small text files saved in a visitor’s browser so it can be recognized later. The data collected, which may include personal information, will be transmitted to wiredminds or collected directly by wiredminds. wiredminds has the right to use data generated by visitors on websites to create anonymized usage profiles. The data generated will not be used to personally identify a visitor to this website without the affected party’s giving their consent separately, and it will not be merged with personal information about the party for whom a pseudonym is used. Wherever IP addresses are recorded, they will be anonymized immediately by truncating the final sequence of numbers. Exclusion
Analysis by Mouseflow
This website uses Mouseflow, a webanalysis-tool by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. The purpose of the data processing is to analyze this website and its visitors. Data is collected and stored for marketing and optimisation reasons. The collected data can be used to create user profiles using a pseudonym. Cookies can be used in the process. The web analysis tool Mouseflow records randomly selected individual visits (using only anonymized IP addresses).
This creates a log of mouse movements and clicks that are used to randomly play back individual website visits and deriving potential improvements for the website. The data collected with Mouseflow will not be used to personally identify the visitor of this website and will not be merged with personal data about the bearer of the pseudonym without the separately given consent. The processing takes place on the bases of Art. 6 (1) f) DSGVO with the legitimate interest in direct customer communication and in the need-oriented design of the website. For reasons arising from your particular situation, you have the right to object to this processing of your personal data based on Art. 6 (1) f DSGVO at any time.
To do this, you can deactivate the recording on all websites that use Mouseflow globally for your current browser under the following link: https://mouseflow.de/opt-out/
Transmission and recipients of data
Your personal data will not be transmitted to third parties unless
- we have explicitly indicated it in the description of a particular data processing step,- you have expressly given your consent in accordance with art. 6, sec. 1, cl. 1 (a), of the GDPR, - the passing on of data is required for the assertion, exercise or defense of legal claims in accordance with art. 6, sec. 1, cl. 1 (f), of the GDPR and there is no reason to assume you have an overriding protectable interest in not having your information passed on,
- there is a legal obligation for passing on data in accordance with art. 6, sec. 1, cl. 1 (c), of the GDPR or
- it is necessary for the performance of a contract with you in accordance with art. 6, sec. 1, cl. 1 (b), of the GDPR.
In addition, we use external service providers, whom we have carefully selected and commissioned in writing to perform services for us. They are bound by our instructions and subject to regular checks. Wherever appropriate, we have concluded service contracts with them in accordance with art. 28 of the GDPR. They include providers of services in web hosting, e-mail delivery and IT system maintenance. The service providers will not pass on your information to third parties.
In accordance with art. 32 of the GDPR and in consideration of the state of the art, implementation costs, the type, scope, circumstances and purposes of data processing as well as the probability and severity of risks concerning the rights and freedoms of individuals, we take suitable technical and organizational measures to ensure a level of protection appropriate to the risks involved. This website uses SSl encryption for security purposes and to protect the transmission of confidential content.
Retention period for personal information
The duration for which personal information is stored is based on the applicable statutory retention periods (e.g. under commerce and tax legislation). Once the relevant period expires, the data will be routinely deleted. Wherever data is required to prepare or perform a contract or wherever we have a legitimate interest in continued storage, the data will be deleted once it is no longer required for fulfilling any of those purposes or once you exercise your right to withdraw your consent.
In the following, you can find information on your rights as a data subject under applicable privacy legislation in relation to the party responsible for processing your personal information:
Your right under art. 15 of the GDPR to obtain information about our processing of your personal information. In particular, you are entitled to obtain information about the purpose of data processing, the category of personal information used, the categories of recipients to which your information has been or is being disclosed, the scheduled retention period, the existence of your right to correction, deletion, restriction of processing and withdrawal, the existence of your right to lodge a complaint, the origin of information about you, should it have been collected by a third party, and the use of automated decision-making including profiling and, if applicable, the details of such measures.
Your right under art. 16 of the GDPR to demand the immediate correction of incorrect or amendment of incomplete personal information stored by us.
Your right under art. 17 of the GDPR to demand the deletion of your personal information stored by us wherever its processing is not required for the exercise of free speech and information, for fulfilling a legal obligation, for reasons of public interest and for the assertion, exercise or defense of legal claims.
Your right under art. 18 of the GDPR to demand that the processing of your personal information be restricted wherever you dispute its accuracy and the processing is not permissible but you decline its deletion while we no longer require the information but you require it for the assertion, exercise or defense of legal claims or have objected to its processing in accordance with art. 21 of the GDPR.
Your right under art. 20 of the GDPR to obtain your personal information provided to us in a structured, commonly used and machine-readable format or to demand its transmission to another responsible party.
Your right under art. 77 of the GDPR to lodge a complaint with a supervisory authority. Usually, the competent authority is the supervisory authority of the federal state where our office, as specified above, is located or, if applicable, the one responsible for your usual residence of place of work.
Your right under art. 7, sec. 3, of the GDPR to withdraw consent. You are entitled to withdraw your consent to data processing at any time after giving it with effect for the future. If you choose to withdraw it, we will immediately delete the information affected unless there is a legal basis for continued processing without consent. Your withdrawal will not affect the legality of any processing having occurred up to the time of the withdrawal of consent.
Right to object
Wherever we process your personal information on the basis of legitimate interests in accordance with art. 6, sec. 1, cl. 1 (f), of the GDPR, you are entitled under art. 21 of the GDPR to object to the processing of your personal information for grounds relating to your particular situation. Wherever your objection to the processing of personal information is directed at its use for purposes of direct advertising, you are always entitled to object, without an obligation to specify your particular situation.
Should you wish to exercise your right to object, an e-mail to will be sufficient.
Social networks (Facebook, Twitter and Xing) are integrated into our website merely as links to the respective services. After a click on the embedded text or image links, you will be taken to the respective service’s website. Information about the user will only be transmitted to the respective service after the jump. For information on the handling of your personal information when you’re using those websites, please consult the privacy policies of the respective services.
Reservation of right to modify