UK eCommerce business Ransoms Spares sought help from Link11 after experiencing sudden high volumes of traffic which was slowing down the site, impacting performance and availability. While the motivation is so far undetermined, theories suggest the attacks originated with a competitor who was using BOTs to cause downtime and negatively impact SEO rankings.Working closely with the Link11 developer team, Ransom Spares was able to utilise and tune the machine learning algorithms to maximise intruder blocking, whilst keeping false positives minimal. This resulted in improved site performance, less downtime and lower customer drop off rates.