BE ONE STEP AHEAD: Help us make the internet a safer place!
The digital world is a relentless storm of evolving cyber threats. IT professionals are on the front lines, defending their organizations' most valuable assets against increasingly sophisticated attacks.
As one of the leading providers of cyber security solutions, at Link11, we understand the pressure and want to protect companies and organizations through meticulous attention to detail and early integration of cutting-edge methods. We take full responsibility for our clients' security, and we are constantly exploring new and improved ways to enhance their protection. Our reputation is built on providing enterprise-grade cybersecurity solutions that secure IT networks and critical applications, allowing companies to focus on their core business operations.
We have extended our proven expertise in Network Security, Web Protection and Web Performance and leveraged the know-how of Reblaze Technologies to enhance our portfolio, particularly in the realm of WAAP (Web Application and API Protection). Our comprehensive security platform reflects our dedicated commitment to client security and proactive defense strategies – making the Internet a safer place.
We at Link11 are a team of passionate people, driven by a common mission to make the Internet safer. More than 100 employees work across our international locations – Frankfurt, Tel Aviv and Vancouver – some 100% remotely. Are you highly motivated and looking for a challenging and rewarding career where you can make a real difference? Then you are very welcome at Link11. Shape our digital future with Link11.
Your future challenges:
- Guide and support our international customers throughout their journey to maximize the benefits of our security products, from onboarding to ongoing operations.
- Manage onboarding processes and resolving complex web security customer issues.
- Collaborate closely with Product Management, Sales, Operations, and Development teams to efficiently address customer requirements and deliver an outstanding customer experience.
- Manage and resolve complex customer tickets related to web security and networking technologies.
- Have an eye on our monitoring system and start escalations
- Participate in customer meetings to nurture strong relationships with enterprise clients, ensuring long-term partnership success.
- Proactively engage with customers throughout the relationship lifecycle to continually enhance service quality.
Your Skills:
- At least 2–3 years of experience in customer-facing roles, preferably in a B2B tech environment.
- Proven leadership experience, with the ability to motivate and develop a small team.
- Experience managing complex projects and working with enterprise clients.
- Excellent communication skills in both English and German, written and spoken.
- Self-driven, highly organized, and strong work ethic.
- Customer-first mindset with empathy and a solution-oriented approach.
- Ideally, experience with cybersecurity implementation projects.
- Solid knowledge of networking concepts, especially BGP routing, TCP/IP, and Internet protocols.
- Intermediate to advanced skills in Linux system administration and web/proxy server management (NGINX).
- Comfortable working in a global 24/7/365 environment with the ability to prioritize effectively under pressure.
We are Link11:
- We live our startup mentality at heart. The professional framework gives us the growth and stability of Link11- founded in 2005. We are still strong today working alongside the founders and the management team.
- We are full of energy, have short decision-making paths and bring changes directly on the way.
- We live a positive, interactive and appreciative working atmosphere in which all employees can contribute.
- We encourage the further development of our employees.
- We are willing to leave our comfort zone for innovation and improvement because we want to be the best in the market.
- We have received several awards for our forward-looking solutions.
Link11 is the right place for you:
- Become part of a highly motivated team in which we treat each other with respect.
- Meet your colleagues at eye level. We are all equal and without barriers.
- Live and develop your strengths in a friendly atmosphere.
- Organise yourself in a flexible working model, because you are more than just your job.
- Lead us to success with your skills.
- Community is the trump card: team events, sundowners, after work parties bring us together (also internationally).
- Taking care of our team doesn't end at the coffee machine or a filled fruit basket!
- Look forward to interesting benefits such as fitness, JobRad, support for daycare fees and much more. We are cooperation partners of national and international associations and authorities.
Information and contact
Do you have any questions about this position? Contact us directly at jobs@link11.com. Your contact person is Nadine Saewert from the People Management department.
We look forward to getting to know you and learning more about you as a person and your professional career.
Got it? Then simply apply via our careers page at https://www.link11.com/de/karriere/, stating your salary expectations and your soonest possible starting date.
We promise we will reply to you within 48 hours of receiving your application with feedback on whether we can get together for a telephone interview!
Link11 GmbH
Lindleystrasse 12
D-60314 Frankfurt am Main
