Senior Technical Support (f/m/x)

BE ONE STEP AHEAD: Help us make the Internet a safer place!

The digital world is a relentless storm of evolving cyber threats. IT professionals are on the front lines, defending their organizations' most valuable assets against increasingly sophisticated attacks.
As one of the leading providers of cyber security solutions, at Link11, we understand the pressure and want to protect companies and organizations through meticulous attention to detail and early integration of cutting-edge methods. We take full responsibility for our clients' security, and we are constantly exploring new and improved ways to enhance their protection. Our reputation is built on providing enterprise-grade cybersecurity solutions that secure IT networks and critical applications, allowing companies to focus on their core business operations.

We have extended our proven expertise in Network Security, Web Protection and Web Performance and leveraged the know-how of Reblaze Technologies to enhance our portfolio, particularly in the realm of WAAP (Web Application and API Protection). Our comprehensive security platform reflects our dedicated commitment to client security and proactive defense strategies – making the Internet a safer place.

We at Link11 are a team of passionate people, driven by a common mission to make the Internet safer. More than 100 employees work across our international locations – Frankfurt, Tel Aviv and Vancouver – some 100% remotely. Are you highly motivated and looking for a challenging and rewarding career where you can make a real difference? Then you are very welcome at Link11. Shape our digital future with Link11.

Deine zukünftigen Herausforderungen:

• Guide and support our international customers along their entire journey – from onboarding to daily operations – to ensure they gain the full value from our security products.

• Take ownership of customer onboarding processes and resolve complex web security issues with precision and care.

• Act as a key liaison between customers and our internal teams – Product Management, Sales, Operations, and Development – to ensure seamless communication and excellent customer outcomes.

• Investigate and resolve advanced technical issues related to web security and networking.

• Apply and refine our monitoring strategies using tools like Uptrends and Zabbix.

• Represent our technical expertise in customer meetings and handle support incidents with professionalism and confidence.

Deine Skills:

• 3–4+ years of experience in a customer-facing technical support role, ideally in a B2B technology environment.

• Proven success working with enterprise-level clients.

• Excellent written and verbal communication skills in English and German.

• Proactive, well-organized, and able to work independently with a strong sense of ownership.

• Deep customer empathy and a solution-focused mindset.

• Solid hands-on experience handling complex cybersecurity tickets and mitigating attacks.

• Expertise in WAF/WAAP technologies and web security concepts.

• Strong knowledge of networking technologies, especially BGP routing, TCP/IP, and core Internet protocols.

• Intermediate to advanced Linux system administration skills, including NGINX or other web/proxy servers.

• Comfortable working in a global 24/7/365 environment and able to stay focused and prioritize under pressure.

Wir sind Link11:

• We live our startup mentality at heart. The professional framework gives us the growth and stability of Link11- founded in 2005. We are still strong today working alongside the founders and the management team.
• We are full of energy, have short decision-making paths and bring changes directly on the way.
• We live a positive, interactive and appreciative working atmosphere in which all employees can contribute.
• We encourage the further development of our employees.
• We are willing to leave our comfort zone for innovation and improvement because we want to be the best in the market.
• We have received several awards for our forward-looking solutions.

Du bist richtig bei Link11:

• Become part of a highly motivated team in which we treat each other with respect.
• Meet your colleagues at eye level. We are all equal and without barriers.
• Live and develop your strengths in a friendly atmosphere.
• Organise yourself in a flexible working model, because you are more than just your job.
• Lead us to success with your skills.
• Community is the trump card: team events, sundowners, after work parties bring us together (also internationally).
• Taking care of our team doesn't end at the coffee machine or a filled fruit basket!
• Look forward to interesting benefits such as fitness, JobRad, support for daycare fees and much more. We are cooperation partners of national and international associations and authorities.

Informationen und Kontakt

Do you have any questions about this position? Contact us directly at jobs@link11.com. Your contact person is Nadine Saewert from the People Management department.
We look forward to getting to know you and learning more about you as a person and your professional career.
Got it? Then simply apply via our careers page at https://www.link11.com/de/karriere/, stating your salary expectations and your soonest possible starting date.
We promise we will reply to you within 48 hours of receiving your application with feedback on whether we can get together for a telephone interview!
Link11 GmbH
Lindleystrasse 12
D-60314 Frankfurt am Main